Privacy Policy - ettea.com

Last updated: November 22, 2025 ETTEA Solutions, s.r.o., with its registered office in Prague, Czech Republic, Company ID (IČO): 28888383 (“ETTEA”, “we”, “us”, or “our”) operates this website and provides information technology and cybersecurity-related services (the “Services”). This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or otherwise interact with us in connection with the Services. Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Last updated: November 22, 2025 ETTEA Solutions, s.r.o., with its registered office in Prague, Czech Republic,
Company ID (IČO): 28888383
(“ETTEA”, “we”, “us”, or “our”) operates this website and provides information technology and cybersecurity-related services (the “Services”).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or otherwise interact with us in connection with the Services.
Please read this Privacy Policy carefully.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information relating to an identified or identifiable natural person in accordance with applicable data
protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Depending on how you interact with us, we may collect or process the following categories of personal information:
Contact Information

Name
Company name
Email address
Phone number
Any other information you voluntarily provide via contact forms or email

Communication Data

Content of your messages, inquiries, or requests
Information provided during business communication or pre-contractual discussions

Technical and Usage Data

IP address
Browser type and version
Operating system
Device information
Referring URLs
Date and time of access
Pages visited and interactions with the website

Business-Related Information

Information necessary for contract negotiation or performance
Information related to provision of IT, consulting, or security services

We do not intentionally collect sensitive personal data unless strictly necessary and permitted by law.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, when you contact us, fill in a form, or communicate with us
Automatically, through your use of the website (e.g. cookies, log files)
From service providers, who support our IT infrastructure or website operation

3. Purposes and Legal Bases for Processing

We process personal information for the following purposes and legal bases:
Provision of Services
To respond to inquiries, communicate with you, and provide or prepare our Services. 
Legal basis: performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)
Business Communication
To maintain business relationships and communicate effectively. 
Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
Website Operation and Security
To ensure the proper functioning, security, and optimization of our website. 
Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
Legal Obligations
To comply with applicable laws and regulations. 
Legal basis: legal obligation (Art. 6(1)(c) GDPR)
Marketing (if applicable)
To send business-related or marketing communications, where permitted. 
Legal basis: legitimate interest or consent (Art. 6(1)(a) or (f) GDPR)

We process personal information for the following purposes and legal bases:
Provision of Services
To respond to inquiries, communicate with you, and provide or prepare our Services.
Legal basis: performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR)
Business Communication
To maintain business relationships and communicate effectively.
Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
Website Operation and Security
To ensure the proper functioning, security, and optimization of our website.
Legal basis: legitimate interest (Art. 6(1)(f) GDPR)
Legal Obligations
To comply with applicable laws and regulations.
Legal basis: legal obligation (Art. 6(1)(c) GDPR)
Marketing (if applicable)
To send business-related or marketing communications, where permitted.
Legal basis: legitimate interest or consent (Art. 6(1)(a) or (f) GDPR)

4. Cookies and Similar Technologies

We may use cookies or similar technologies to ensure website functionality, security, and analytics.
Where required by law, we obtain your consent before placing non-essential cookies. You can manage cookie preferences through your
browser settings or a cookie consent banner.
Further details may be provided in a separate Cookies Policy.

5. Disclosure of Personal Information

We may disclose personal information only where necessary and lawful, including:

To IT and hosting providers supporting our website and infrastructure
To professional advisors (legal, tax, audit), bound by confidentiality
To public authorities, if required by law
In connection with a business transaction (e.g. merger or restructuring)

We do not sell personal information.

6. International Data Transfers

Personal information may be transferred outside the European Economic Area (EEA).
Where such transfers occur, we ensure appropriate safeguards, such as:

European Commission Standard Contractual Clauses
Transfers to countries with an adequacy decision

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal
obligations, resolve disputes, and enforce agreements.

8. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss,
misuse, or disclosure.
However, no system can be guaranteed to be 100% secure.

9. Your Rights Under GDPR

If you are located in the EU/EEA or UK, you have the following rights:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent (where applicable)
Right to lodge a complaint with a supervisory authority

You may exercise your rights by contacting us using the details below.

10. Children’s Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this website with an updated “Last updated”
date.

12. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
ETTEA Solutions, s.r.o. 
Company ID (IČO): 28888383 
Prague, Czech Republic 
Email: info@ettea.cz
For the purposes of applicable data protection laws, ETTEA Solutions, s.r.o. is the data controller.

Got questions?
We’ve got answers.

Can you support remote, hybrid, or on-site teams?

Absolutely. We design secure, flexible environments for teams working remotely, in hybrid setups, or entirely on-site. We also collaborate seamlessly with your local IT teams to ensure smooth operations and maximum efficiency.

How much do your services cost?

Every business is unique, and so is our pricing. We design fully customized packages to your company’s size, tools, and specific needs, with transparent monthly billing and absolutely no hidden costs.

Do we need to switch our tools to work with ETTEA?

Not at all. We are highly experienced with a wide range of IT tools and systems, and we adapt to your existing environment. Whether you want to continue using your current tools or integrate some of ours, we remain fully independent and vendor-neutral.

What’s your typical response time and SLA (Service Level Agreement)?

For most inquiries, you can expect a response within 30 minutes. Critical issues receive even faster attention, and we proactively monitor your systems to prevent potential problems before they occur.